SUPPORT
Last updated July 13, 2026
Welcome to COBI Support. COBI is a vertical video and photo app for discovering businesses for sale. Browse listings in a social feed, view key details, save opportunities, follow and message brokers, owners, and buyers, discover deals by industry, location, and deal type, and connect directly with brokers behind each listing.
If you need help using COBI, have a question about your account, or want to report an issue, we are here to assist you. Use the information below to find answers to common questions or contact our support team directly.
CONTACT US
The fastest way to reach us is by email. We aim to respond to all support requests within 1–2 business days.
Phone: 646-385-5248
QUICK LINKS
ACCOUNT & LOGIN
How do I create an account?
Download the COBI app and follow the on-screen prompts to sign up. You may be able to register using your email address or supported third-party sign-in options, if available in your region.
I forgot my password. What should I do?
On the login screen, select the password reset option and follow the instructions sent to your registered email address. If you do not receive the email, check your spam folder or contact us at customerservice@cobimarkets.com.
How do I update my profile or account settings?
Open your profile or account settings within the app to update your information, notification preferences, and other account details.
How do I delete my account?
If you would like to delete your account and associated personal information, contact us at customerservice@cobimarkets.com from the email address linked to your account. Please include your account email and a request to delete your account. We will process your request in accordance with our Privacy Policy and applicable law.
LISTINGS & MESSAGING
How do I browse businesses for sale?
Use the main feed to browse vertical video and photo listings. You can explore opportunities by industry, location, deal type, and other filters available in the app.
How do I save a listing?
When viewing a listing, use the save option to add it to your saved opportunities so you can return to it later.
How do I contact a broker, owner, or buyer?
You can follow users and send messages directly through the app when messaging is available for that listing or profile. COBI helps connect interested parties, but users are responsible for conducting their own due diligence before pursuing any transaction.
I found incorrect or outdated listing information.
Please email customerservice@cobimarkets.com with the listing details and a description of the issue. Include screenshots if possible so we can review the matter more quickly.
PRIVACY & DATA
For information about how we collect, use, and protect your personal information, please review our Privacy Policy. If you have questions about your data or would like to exercise your privacy rights, contact us at customerservice@cobimarkets.com.
How do I request access to or deletion of my data?
Send a request to customerservice@cobimarkets.com with the subject line "Data Request." We will verify your identity and respond in accordance with applicable data protection laws.
REPORTING ISSUES
If you encounter a technical issue, suspicious activity, inappropriate content, or a policy violation, please contact us as soon as possible. When reporting an issue, include:
A brief description of the problem
The email address associated with your account
Your device type and operating system version
Screenshots or screen recordings, if available
The listing, profile, or message involved, if applicable
Send reports to customerservice@cobimarkets.com.
RESPONSE TIMES
Our support team reviews messages Monday through Friday, excluding U.S. federal holidays. Most requests receive a response within 1–2 business days. Complex account, privacy, or safety-related requests may take longer.
IMPORTANT NOTICE
COBI is a platform for discovering businesses for sale and connecting with brokers, owners, and buyers. COBI does not provide legal, financial, tax, valuation, lending, or investment advice. Users are solely responsible for conducting their own independent due diligence before pursuing, negotiating, or completing any transaction.
Still need help? Contact us at customerservice@cobimarkets.com or call 646-385-5248.